Replacement system live on 31st July -
The RFU is about to launch a brand new Customer Relationship Management (CRM) system which will allow our game to have a single view of everyone that interacts with the RFU regardless of if they are a fan, a player or a club volunteer. This will go live on the 31st July.
A key part of this programme has been to redesign the current Rugby First system and replace it with a new system that is designed to have all of the tools and functionality to make club administration quicker and easier for all.
The old Rugby First system will be switched off on the 18th July and be replaced with the first phase of the new Game Management System (GMS), the launch of englandrugby.com and the new CRM platform on 31st July.
This break in the systems is to allow for the large amount of data the RFU has to be migrated ready for launch. As use of the current system has be shown to be less at this time of year we do not envisage the impact of not having a useable system available between the 18th and 31st July will be significant. However for those that use the system on a daily basis on areas such as online course booking and competitions, further information as to the recommended process during that time will follow.
When we do go live all of your existing data will be automatically transferred to the new system so you do not need to do anything with your data in the meantime. However when the system does go live it would be a good time to make sure that everything you have is up to date so you can make the most out of the system in the future. For those with large amounts of member data in other systems, a bulk upload of individuals into GMS will also be available.
Training sessions in Eastern Counties will be on the 2nd and 3rd of September and a third date will be announced shortly. We will aim to have a session in each of our counties.
Please also be aware that as previously communicated, the new GMS will not provide a website builder tool and therefore all existing RugbyFirst websites will no longer be available. However for all of those CB and clubs that will no longer have website access we have been able to arrange for you to have access to a free of charge option to create a new website via our systems partners FSI. A representative of FSI will contact you shortly to discuss your needs and arrange a meeting.
In the meantime if you have any questions please contact jonathanpearce@rfu.com or andrewsarek@therfu.com or the RugbyFirst helpdesk.
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